Delivery and Order Tracking

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

COVID-19 Delivery Update

 

For Australian Delivery only:

Order time Alcon Lenses Only

Delivery

Cost

Mon – Fri (by 11:45pm)

Within 72 business hrs

FREE – Auto-Refill & Orders of $99 and over
$7.99 – Orders below $99

Sat & Sun (by 1pm)

Within 72 business hrs

Order time CooperVision Lenses Only

Delivery

Cost

Mon – Fri (by 11:45pm)

Within 72 business hrs

FREE – Auto-Refill & Orders of $99 and over
$7.99 – Orders below $99

Sat & Sun (by 1pm)

Within 72 business hrs

Order time Johnson and Johnson Lenses Only

Delivery

Cost

Mon – Fri (by 11:45pm)

Within 96 business hrs

FREE – Auto-Refill & Orders of $99 and over
$7.99 – Orders below $99

Sat & Sun (by 1pm)

Within 96 business hrs

Express delivery on contact lenses

When will I receive my order?

Place your order by 11:45pm between Monday to Friday and if your lenses are in stock you’ll receive them within 72 hrs as standard. Orders placed on Saturday and Sunday (until 1pm on Sunday) will be delivered on Wednesday.

If you haven’t received your Australian order within 5 working days please get in touch with customer services on [email protected] . Our customer service team are available to help 24 hours a day, 7 days a week.

What if I’m not home?

As our suppliers are a medical companies, and currently does not yet have authority to leave a parcel, the courier will send the parcel to your local post-office. We will give you the tracking number for the order. We recommend you choose a business address or Australia Post Parcel Locker in order to receive your order without having to attend to a post-office.

How much does delivery cost?

You’ll get FREE delivery and a tracked service on all orders of $99 and over – perfect for saving and having that extra peace of mind. For any orders below $99, orders below $99 delivery costs $7.99.

When will my order be dispatched?

We post the orders once all of the products are ready to dispatch. We do not split orders and aim to get your full order to you in one delivery.